East Bay-based SpoonRocket is the latest meal delivery service to join San Francisco’s tech-driven delivery fleet – and people in Oakland, Emeryville, and Berkeley are pissed.
SpoonRocket, a Y-Combinator backed startup has been a popular choice for people looking for cheap, fast, healthy, and gourmet food delivery. If you live in the East Bay, you know that finding delivery that hits all that criteria is not as easy as it is in SF, so having SpoonRocket as an option has been a great thing. Since Feb. 20, though, SpoonRocket has been offering service in San Francisco – from SOMA to the Mission and Bernal Heights up to Noe Valley – between 10:30 a.m. and 2:30 p.m. on weekdays and in order to accommodate a large swath of downtown SF, SpoonRocket has stopped delivering in the East Bay on weekends. For now, it only delivers to its East Bay locations between 10 a.m.-midnight on weekdays. According to SpoonRocket, they will have weekend availability again "in the next couple of months," but until then, many residents are wondering where to get good delivery for under $10.
Aside from getting the shaft on weekends, others are angry for other reasons. Although SpoonRocket offers competitive prices, a recent $2 increase per meal (now $8 before tax), packaging changes, and allegedly deteriorating food quality has some customers boycotting the formerly munchies-oriented business. It all begs the question: Are these East Bay customers angry to be losing yet another service to those with more money in San Francisco, or are they just simply upset about having to shell out a few extra bucks and leave the house for food?
Ten days before SpoonRocket announced its move to San Francisco and delivery schedule change, it expanded East Bay service to include Albany and West Oakland, which is cool, but if SpoonRocket truly takes issue with food deserts (as its blog insinuates), it should expand service to Bayview, Hunters Point, and East Oakland. The delivery service map draws a hard line east of Lake Merritt in Oakland. Residents in traditionally low-income areas of major cities are more in need of a cheap, healthy meal than someone like me, who works in SOMA and has many lunchtime options.
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